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Right of Revocation and Withdrawal Policy

Right of withdrawal
You can revoke your contract declaration within 14 days without giving reasons in text form (e.g. letter, e-mail) or, if the item is handed over to you before the deadline expires, also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before the fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations pursuant to § 312g (1) sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the Introductory Act to the German Civil Code (EGBGB), but not before the contract of sale has become binding on you by your approval of the item purchased. In order to comply with the revocation period, it is sufficient to send the revocation or the item in good time.

The revocation must be addressed to:
By mail
I LOVE TALL – fashion for tall people
Torus Swiss GmbH
Steinstraße 25
20095 Hamburg

By e-mail


Returns must be recorded online in the order.
To do this, go to your order and click on "Return item(s)".
As soon as we have received notification of the return, you can send the return to us.

Returns from outside the European Union

For returns from countries outside the EU: When returning products, it is important that the following information is included on the shipping label:

Torus Swiss GmbH
I LOVE TALL- fashion for tall people
Steinstraße 25
20095 Hamburg

VAT ID: DE279597530

Important: Please always state the VAT ID: DE279597530, as this is required for import customs clearance of the return.
Without the VAT ID, further import customs costs could be incurred.

Please note that shipping costs for the return and any customs costs for returns are at the expense of the customer.

I LOVE TALL – fashion for tall people
Torus Swiss GmbH